Refund and cancelations policy

Refund & Cancellation Policy

Effective Date: May 10, 2025

At Growuni, we are committed to providing professional digital design and creative services, including social media graphics, branding assets, website design, and related digital solutions.

This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled for our services.

1. Digital Service Nature

Growuni provides customized digital services tailored to each client’s requirements. Due to the personalized and time-based nature of these services, refund eligibility depends on the project stage and service status.

2. Cancellation Policy

Before Work Begins

Clients may request a cancellation before any work has started on the project.

If approved:

  • Payments may be refunded after deducting payment processing fees, consultation fees, or administrative charges where applicable.
  • Refunds are processed to the original payment method within 7–14 business days.

After Work Begins

Once project work has started — including research, planning, design drafts, development, strategy work, or revisions — cancellations may not qualify for a full refund because resources and time have already been allocated.

Partial refunds may be considered depending on the amount of completed work.

3. Refund Eligibility

Refunds may be considered in the following situations:

  • Duplicate payment made by mistake
  • Payment successfully completed but service could not be initiated
  • Verified billing or technical error
  • Project cancellation approved before work begins

4. Non-Refundable Services

The following are generally non-refundable once delivered, initiated, or approved:

  • Custom social media graphics
  • Branding creatives and visual assets
  • Website design or development work already started
  • Revision work or consultation sessions completed
  • Monthly retainers or ongoing service plans already active
  • Third-party costs such as domains, hosting, software licenses, plugins, advertising budgets, or external tools

5. Revision & Quality Commitment

We work closely with clients to ensure satisfaction through collaborative communication and reasonable revisions based on the agreed project scope.

Clients are encouraged to review and approve project requirements carefully before final delivery.

6. Payment Disputes & Chargebacks

If you experience any issue with your order or payment, we encourage you to contact us directly before initiating a payment dispute or chargeback.

Growuni maintains records of:

  • Project discussions
  • Approvals
  • Deliverables
  • Communication history
  • Work progress and submissions

Unauthorized or fraudulent chargebacks after service delivery may be disputed with supporting documentation.

7. Contact Information

For billing, cancellation, or refund assistance, please contact:

Growuni
Website: https://growuni.biz
Email: support@growuni.biz

By purchasing services from Growuni, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.

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